Upload this AIPerformance.log file to Google Drive/Dropbox and share a public download link here so that we can share it with the product team.Mac: ~/Library/Logs/Adobe/Adobe Illustrator/28.0/Adobe Illustrator/AIPerformance.log Windows: %appdata%\Adobe\Logs\Adobe Illustrator\28.0\Adobe Illustrator\AIPerformance.log Launch Illustrator and s tart using Text to Vector, and the logs then shall be accessible at.On Mac, launch the app from the Terminal app:ĪI_ENABLE_LOGS=1 "/Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator" Close Adobe Illustrator > Launch Command Prompt > Paste the following command and hit Enter set AI_ENABLE_LOGS=1 & "C:\Program Files\Adobe\Adobe Illustrator 2024\Support.The product team has requested to collect the performance log to further investigate. We are sorry for this experience, We have already escalated the issue to the product team. Thank you for your understanding, and I'll keep you updated as soon as there are any developments or solutions to this issue. This information could be valuable for the product team's investigation. While the team is investigating and working on optimizing the feature, you might also consider trying this feature on a higher-spec or newer Mac if you have access to one, just to see if it behaves differently. I appreciate your patience and understanding.īased on the reports and on personal level understanding, it seems that this problem may be more prevalent on older Mac machines or those with lower hardware specifications. They are working diligently to find a solution and resolve the issue as soon as possible. I want to reassure you that the Illustrator product & engineering team is actively addressing this problem on priority. I see more and more users are experiencing issues with the Text to Vector Graphic (Beta) feature in Adobe Illustrator 2024.
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